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Frequently Asked Questions

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  1. JLR Charging
  2. Charging Stations & Sessions
  3. Charging Sessions

Charging Sessions

  • What should I do if I recognize unauthorized charging events in my JLR Charging account?
  • Why might I need to select “Stop Charging” twice to end my charging session?
  • Why am I being charged public prices for charging at home or work with my JLR Charging charging card?
  • Why am I being charged for charging sessions that occurred a long time ago?
  • Can I charge my vehicle abroad?
  • Where can I find my charging sessions in the JLR Charging account?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Email:

ie@jlrcharging.com

You can reach our customer service team during the following hours:

Monday through Friday 8 a.m. to 4 p.m.

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