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Frequently Asked Questions

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  2. Account & Contract

Account & Contract

Account

  • How can I navigate my account and contracts on the JLR Charging website?
  • Why did my account get blocked, and why did I receive a payment reminder or dunning letter?
  • What happens to my JLR Charging account if I lose my credit card?
  • How long does it take to activate my JLR Charging account?
  • Can I use JLR Charging for business purposes?
  • How can I change from a private to a business account?
See all 11 articles

Contract

  • Does my contract have an expiration date?
  • Can I change the country of my existing contract?
  • I cancelled my JLR Charging contract by mistake—What can I do?
  • How can I reactivate a JLR Charging contract?
  • How can I withdraw from my JLR Charging contract within my 14-day cooling off period?
  • How can I cancel my JLR Charging contract?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Email:

ie@jlrcharging.com

You can reach our customer service team during the following hours:

Monday through Friday 8 a.m. to 4 p.m.

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